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Quality Controls

We implement a quality control on site adapted to the type of work carried out and to the frequency of the service.

rapport contrôle qualité

 

On fixed sites (offices, apartment building service facilities etc.), our Quality Managers conduct regular inspections. They fill in a form and give points for each area. These points are put in an excel sheet and a percentage is calculated. The report is sent to the customer and kept in our offices, to be used as a basis for later controls.

 

If maintenance is carried out early in the morning or late in the evening (outside office hours), a "communication book" is available . This book can be used by the client to leave messages for the cleaning team and vice versa. This is invaluable when the client is not able to meet the cleaning staff on a regular basis. The customer can indeed write some specific demands in this book.

 

 

Quality Control

For "one-off" sites, we use a job slip instead. This shows the date and time of the services, and the type of se

rvices carried out. Upon completion of the work, the team leader inspects the site with the client. Once the client has validated the work performed, he signs the document for agreement.

 

Finally, once a year on average we send our clients a satisfaction survey. Our aim is to assess whether our reactivity and our services, in terms of administration and in-the-field activity, do indeed meet our clients' expectations. Depending on the answers we get, we take measures that allow us to improve our efficiency and give an appropriate response to our clients' needs. 

 

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BSC Cleaning

NEW ADDRESS:

Rue Herreweghe 24-26
B-1090 Bruxelles (Jette)
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OPEN from Monday to Friday, from 8:30 till 17:00 without a break.


0800/40.615 (free number
from a landline)

Tel.: (+32) 02/410.55.58
Fax: (+32) 02/414.74.41
E-mail: info@bsc-cleaning.be
N° TVA: BE0454.773.414

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